Refund Policy

Refund Eligibility

You are eligible for a full refund if:

• You request a refund within 30 days of your first payment
• You have not violated our Terms of Service
• You have not engaged in fraudulent or abusive behavior
• Your account is in good standing

What's Covered

Eligible for Refund:

• First-time subscriptions: Full refund within 30 days of initial purchase
• Annual subscriptions: Pro-rated refund if cancelled within 30 days
• Technical issues: If we cannot resolve critical service problems
• Duplicate charges: Accidental double billing or payment errors

Not Eligible for Refund:

• Subscription renewals after the initial 30-day period
• Partial month refunds (except for billing errors)
• Refunds requested after account termination for Terms violations
• Change of mind after 30 days
• Free plan upgrades or downgrades

How to Request a Refund

Requesting a refund is simple. Follow these steps:

1. Contact Support: Email us at support@vidtempla.com with your account email and reason for the refund request
2. Provide Details: Include your order/transaction ID if available
3. Await Confirmation: We'll review your request within 1-2 business days
4. Receive Refund: Once approved, refunds are processed within 5-7 business days

Refund Processing

Payment Method

Refunds are issued to the original payment method used for the purchase:

• Credit/Debit Cards: Refunded to the card used for payment
• PayPal: Refunded to your PayPal account
• Other Methods: Refunded via the same payment processor

Timeline

• Review: 1-2 business days
• Processing: 5-7 business days
• Bank Posting: 5-10 business days (varies by institution)

Special Circumstances

Service Outages

If VidTempla experiences significant downtime that prevents you from using the service:

• We will provide service credits or pro-rated refunds
• Downtime must exceed 24 consecutive hours to qualify
• Scheduled maintenance does not count as downtime

YouTube API Changes

If changes to the YouTube API significantly impact core functionality:

• We will work diligently to restore functionality
• Pro-rated refunds available if issues cannot be resolved within 30 days
• We are not liable for temporary YouTube API disruptions

Account Issues

For issues with your YouTube account or OAuth permissions:

• We can assist with troubleshooting and support
• Refunds not available for user-caused OAuth revocations
• Refunds available if we cannot resolve authentication issues on our end

Cancellation vs. Refund

Cancellation

You can cancel your subscription at any time:

• Cancellation takes effect at the end of your current billing period
• You retain access until the period ends
• No refund for the current billing period (unless within 30-day guarantee)
• You can reactivate anytime without losing data

Refund

A refund terminates your subscription immediately:

• Access is revoked upon refund processing
• Data may be deleted after a grace period
• You must repurchase to regain access

Exceptions and Limitations

Usage Limits

Excessive usage before requesting a refund may affect eligibility:

• Updating hundreds of videos then requesting a refund
• Using premium features extensively before canceling
• Creating and exporting large amounts of data

We review refund requests on a case-by-case basis and reserve the right to deny requests that show clear signs of service abuse.

Multiple Refunds

• One refund per customer within a 12-month period
• Repeated subscription/refund patterns may result in denial
• We may restrict future purchases after multiple refund requests

Downgrades and Credits

Instead of a refund, you may prefer:

• Downgrade: Switch to a lower-tier plan with pro-rated credit
• Service Credit: Apply refund amount to future billing
• Extended Trial: Additional time to evaluate the service

Contact support@vidtempla.com to discuss alternatives.

Disputed Charges

Before filing a chargeback with your bank:

• Contact us first: Most billing issues can be resolved quickly
• Provide details: Help us identify and fix the problem
• Avoid chargebacks: They may result in account suspension

Chargebacks incur fees and administrative costs. We're happy to resolve billing issues directly and will process legitimate refund requests promptly.

Tax and Processing Fees

• Refunds include all taxes paid
• Payment processing fees are non-refundable
• Currency conversion fees may not be refundable

Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Material changes affecting existing subscriptions will be communicated via email.

Contact Information

For refund requests or questions about this policy:

• Email: support@vidtempla.com

Related Policies

For more information, please review:

• Terms of Service
• Privacy Policy